Lead Solutions Consultant

4 weeks ago

St John's, Newfoundland and Labrador, Canada PolyUnity Tech Inc Full time

About PolyUnity Tech Inc:

PolyUnity Tech Inc is a pioneering organization in the healthcare technology sector, dedicated to enhancing healthcare delivery through innovative solutions. We are driven by a mission to create impactful products that benefit individuals and communities.

Position Overview:

We are seeking a Senior Solution Specialist who will be instrumental in advancing our offerings with healthcare clients and partner organizations. The successful candidate will engage with healthcare providers to implement and optimize PolyUnity's solutions, ensuring they deliver significant value and improve patient care outcomes. Furthermore, collaboration with strategic application partners will be essential to evaluate and define client workflows for sophisticated 3D printing applications in the healthcare domain.

Key Responsibilities:

  1. Facilitate the onboarding process for new healthcare clients, ensuring a smooth transition to PolyUnity's i3D.Health digital platform.
  2. Collaborate with partner 3D printing application providers to establish client solution workflows and onboarding protocols.
  3. Engage effectively with C-level executives, VPs, and Directors to manage projects and set expectations.
  4. Build and nurture strong relationships with key stakeholders within client organizations.
  5. Acquire an in-depth understanding of PolyUnity's solutions and product offerings.
  6. Work alongside cross-functional teams, including sales, product development, and support, to ensure cohesive delivery of exceptional customer experiences.
  7. Drive the adoption and utilization of PolyUnity's solutions, identifying opportunities for upselling and expansion.
  8. Provide regular updates and insights on customer success metrics, utilizing data to inform strategies and enhancements.
  9. Act as the voice of the customer, advocating for necessary resources and relaying critical product feedback to the product team.
  10. Stay informed about industry trends and best practices in customer success and healthcare technology.

Qualifications:

Essential:

  1. Bachelor's degree or equivalent practical experience (preferred).
  2. 5+ years of relevant work experience, preferably in the healthcare sector.
  3. Demonstrated success in customer success, account management, or a related field.
  4. Strong comprehension of healthcare industry dynamics and challenges.
  5. Exceptional communication, interpersonal, and relationship-building abilities.
  6. Experience in project and/or change management (preferably healthcare-related).
  7. Strong presentation skills, capable of engaging audiences at all organizational levels.
  8. Strategic thinker with excellent problem-solving capabilities and attention to detail.
  9. Familiarity with customer success software and tools.
  10. Willingness to travel as necessary for client meetings and industry events.
  11. A positive attitude and a commitment to team success are crucial.

Desirable:

  1. Previous experience or interest in 3D printing is advantageous but not mandatory.
  2. Understanding of strategic technology partnerships.
  3. Experience in training for technical or software-based solutions.
  4. Able to thrive in a highly dynamic environment.
  5. Experience in early-stage tech companies is a significant advantage.

Why Choose PolyUnity Tech Inc?

At PolyUnity, we are committed to revolutionizing healthcare through accessible products and advanced applications that enhance patient outcomes and operational efficiencies. Our i3D.Health digital platform provides solutions that streamline healthcare procurement, enhance supply chain resilience, and minimize carbon emissions. We empower healthcare providers to design, access, and produce necessary resources on demand.

We are a growing organization that values our employees and fosters a diverse and inclusive workplace. We prioritize creating a safe, healthy, and welcoming environment for all. You will receive autonomy, respect, and support from our team, and we encourage a culture of learning and improvement.

Benefits:

We offer flexible work hours, generous paid time off, and a company-wide break during the last week of the calendar year. We emphasize work-life balance and flexibility in a digital world. Our team enjoys engaging in community activities and fostering a fun work environment.

If you are passionate about making a meaningful impact in healthcare technology, we encourage you to explore opportunities with us at PolyUnity Tech Inc.

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