Operations Administrator II

4 weeks ago

Whistler, British Columbia, Canada CB Canada Full time
Position Title: Operations Admin II
Job Overview

The Operations Admin II is accountable for executing clerical and administrative tasks across various operational sectors, including linehaul, quality assurance, and customer support. This role is crucial in addressing damaged and misdirected packages promptly to enhance delivery efficiency. The Operations Admin II acts as the primary contact for customers regarding a range of inquiries.

Key Responsibilities

- Provide administrative support to management and operational teams, including tasks such as photocopying, filing, faxing, emailing, and answering phone calls.
- Review, research, and input data into various systems to assist specific functional areas.
- Compile data and generate regular and ad-hoc reports for management's assessment.
- Serve as the first point of contact for customer service, addressing, resolving, or escalating customer inquiries and issues.
- Assist management with Business Control Self Assessment (BCSA) audit activities by gathering necessary data and files for review.

Additional Responsibilities

Quality Assurance/Loss Prevention:
- Facilitate timely deliveries and minimize loss and damage by conducting address searches and corrections through various resources, ensuring packages are in optimal condition for customers.
- Prioritize tasks to maximize the number of packages resolved and dispatched for delivery within the same day.
- Ensure all packages receive the correct scan statuses and manage hazardous material damages according to policy.
- Investigate missing packages to identify the root causes of scanning failures and compile information on disputed deliveries for management review.
- Analyze and track loss and damage claims to identify improperly charged claims and report them to management.

Linehaul:
- Review and input all Independent Contractor (IC) settlement information into the appropriate system to ensure accurate payments.
- Compile necessary documentation to maintain Department of Transportation (DOT)-required files and verify timely log entries.
- Enter individual vehicle mileage records into the system and collaborate with ICs and Linehaul staff to resolve any discrepancies.
- Monitor various metrics, including the IC chargeback program, complaints, and maintenance compliance, and prepare weekly reports for management review.
- Serve as the initial contact for IC inquiries or issues related to settlements, uniforms, decals, etc., routing them to management for resolution.

Minimum Education

High School Diploma or GED is required.

Minimum Experience

Two (2) years of experience in customer service, clerical, or related fields is required; experience in dock operations or distribution center settings is preferred.

Required Skills and Abilities

- Proficient in general business skills such as typing, data entry, and the use of office equipment (phone, copier, fax).
- Familiarity with Microsoft Office software and web-based applications.
- Strong customer service skills to effectively and professionally address requests.
- Excellent time management, organizational, and multitasking abilities to thrive in a fast-paced environment while maintaining high attention to detail and accuracy.

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