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Operations Administrative Specialist
2 months ago
Job Overview
The Operations Admin II is accountable for executing clerical and administrative tasks across various operational sectors, including linehaul, quality assurance, and customer service. This role is crucial in addressing damaged and misdirected packages promptly to enhance delivery efficiency. The Operations Admin II acts as the primary contact for customers, handling a range of inquiries and issues.
Key Responsibilities- Provide administrative support to management and operational teams, including photocopying, filing, faxing, emailing, and answering calls.
- Review, research, and input data into various systems to assist the respective functional area.
- Compile data and generate regular and ad-hoc reports for management review.
- Serve as the first point of contact for customer service, addressing inquiries and escalating issues as necessary.
- Assist management with Business Control Self Assessment (BCSA) audit activities by retrieving necessary data and files.
Quality Assurance/Loss Prevention:
- Support timely delivery and minimize loss by conducting address searches and ensuring packages are in optimal condition.
- Prioritize workflow to maximize package resolution and dispatch within the same day.
- Ensure all packages receive the correct scan statuses and manage hazardous material damages according to policy.
- Investigate missing packages to identify scanning failures and compile information on disputed deliveries for management.
- Analyze loss and damage claims to identify improperly charged claims and report findings to management.
Linehaul:
- Review and input Independent Contractor (IC) settlement information into the appropriate systems for accurate payments.
- Compile documentation to maintain Department of Transportation (DOT)-required files and verify timely log entries.
- Track metrics related to the IC chargeback program, complaints, and maintenance compliance, preparing weekly reports for management.
- Serve as the initial contact for IC inquiries regarding settlements, uniforms, and other related issues, routing them to management for resolution.
Education: High School Diploma or GED required.
Experience: Minimum of two (2) years in customer service, clerical, or related roles; experience in dock operations or distribution center preferred.
- Proficient in general business skills, including typing, data entry, and use of office equipment.
- Familiarity with Microsoft Office and web-based applications.
- Strong customer service skills to professionally address requests.
- Excellent time management, organizational, and multitasking abilities to thrive in a fast-paced environment while maintaining attention to detail.
