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Operations Coordinator II
2 months ago
As a key member of the CB Canada team, the Operations Admin II plays a vital role in ensuring the smooth operation of our hub and station facilities. This position is responsible for providing clerical and administrative support to various management and operational functions, including data entry, report compilation, and customer service.
Key Responsibilities- Provides clerical support to various management and operational functions, including data entry, report compilation, and customer service.
- Reviews, researches, and enters data in various systems to support respective functional areas.
- Compiles data and provides regular and ad-hoc reports to management for review and determination.
- Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses.
- Inspects and handles hazardous material damages as per policy.
- Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
- High School Diploma or GED required.
- Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.
- General business skills such as typing, data entry, and review.
- Software skills, including use of Microsoft Office software and web-based applications.
- Customer service skills necessary to effectively and professionally respond to requests.
- Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
