Lead Site Reliability Engineer

1 month ago

Montreal, Quebec, Canada Lightspeed Full time

Welcome to Lightspeed

Are you exploring new career avenues? You may have found your next opportunity here.

We are seeking a Lead Site Reliability Engineer to enhance our NuOrder by Lightspeed division in North America. NuORDER by Lightspeed develops innovative software solutions aimed at empowering merchants to expand their business and increase profitability. You will be part of a team that addresses essential areas such as cloud infrastructure, reliability, incident management, data analytics, cost efficiency, and more. Additionally, you will assist our expanding development teams by providing the infrastructure and tools necessary for continued growth. Your role will involve constructing and maintaining multi-region infrastructures and networks, ensuring our products operate reliably, efficiently, and securely by applying and promoting established DevOps principles.

Key Responsibilities:

  • Collaborate closely with development teams to equip them with the tools and methodologies required for monitoring software performance in production, establishing and tracking reliability metrics (SLI, SLO), and managing error budgets.
  • Design, construct, and sustain resilient infrastructure utilizing GCP, incorporating cloud-native technologies such as GKE, Cloud SQL, and BigQuery.
  • Develop and oversee CI/CD pipelines for streamlined deployment and release using various technologies (GitLab, GitHub, Helm, Terraform, etc.).
  • Lead the incident management process and perform post-incident reviews to mitigate future disruptions.
  • Guide junior SREs and developers, offering insights on best practices in cloud architecture, data management, and software development.
  • Conduct system performance evaluations and implement improvements to enhance system reliability and throughput.
  • Work with cross-functional teams to identify, design, and execute internal process enhancements in a cost-effective manner.
  • Architect and develop robust, scalable, and highly available systems.
  • Create platform solutions and apply software engineering principles to enhance software reliability and expedite software delivery.
  • Manage infrastructure modifications through infrastructure as code (IaC).
  • Participate in our on-call rotation.
  • Stay updated with industry trends and emerging technologies, advocating for the adoption of innovations that enhance product quality and team productivity.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  • 9-10+ years of experience in site reliability engineering, systems administration, or software engineering.
  • Extensive knowledge of container orchestration platforms, particularly Kubernetes.
  • Strong grasp of both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Cassandra, Redis).
  • In-depth understanding of network protocols and IP networking, along with experience in network troubleshooting.
  • Proficiency in programming languages such as Java, Python, Go, etc.
  • Demonstrated experience managing large-scale infrastructure in cloud environments like Google Cloud, AWS, or Azure.
  • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) and logging solutions (e.g., ELK stack).
  • Strong understanding of security best practices.
  • Exceptional problem-solving abilities and the capacity to work under pressure to resolve complex issues.
  • Excellent communication skills for effective collaboration with cross-functional teams.
  • Strong leadership capabilities, able to guide projects and influence engineering decisions across the organization.

We recognize that candidates are more than just their resumes. If you feel uncertain about meeting all the qualifications, we encourage you to apply anyway.

What We Offer:

Experience the Lightspeed culture:

  • Flexible work environment;
  • Genuine career advancement opportunities in a rapidly growing company;
  • Work within a team that is large enough for growth yet small enough to make a significant impact.

... and enjoy a variety of benefits designed to keep you happy, healthy, and fulfilled:

  • Lightspeed share scheme (we are all owners)
  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • LinkedIn learning
  • Volunteer day

#LI-AL2

Lightspeed is an equal opportunity employer committed to creating an inclusive and barrier-free workplace. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

About Us:
Lightspeed is dedicated to empowering businesses that form the backbone of the global economy. Our comprehensive commerce platform enables merchants to innovate, simplify, scale, and deliver exceptional customer experiences. Founded in 2005 in Montreal, Canada, Lightspeed is publicly traded on the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD), serving retail, hospitality, and golf businesses in over 100 countries.

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