Inside Sales Support Professional

2 months ago


Maple Ridge, British Columbia, Canada Mircom Group of Companies Full time
About the Role

Mircom Group of Companies is seeking a highly skilled Inside Sales Support Representative to join our team in Maple Ridge. As a key member of our Service department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Quotations and Order Management: Provide accurate and timely quotations for customers, ensuring compliance with company pricing guidelines.
  • Sales Order Entry: Enter sales orders efficiently and accurately, meeting deadlines and ensuring customer satisfaction.
  • Customer Relationship Management: Develop and maintain strong relationships with new and existing customers, identifying opportunities for growth and improvement.
  • Credit Limit and Customer Information Management: Review customer credit limits and ensure accurate information is maintained, matching POs and quotes provided.
  • Warehouse Coordination: Collaborate with the Warehouse team to ensure timely and accurate delivery of equipment and supplies.
  • Product Knowledge and Training: Stay up-to-date on life safety product features, legislation, and regulations, providing expert advice to customers.
  • Trade Show and Event Attendance: Represent Mircom at trade shows, seminars, and meetings, promoting our products and services.
  • Lead Generation and Sales Support: Assist Sales Representatives in generating leads and managing customer accounts, focusing on sales and growth opportunities.
  • General Office Administration: Perform general administrative duties, including scheduling onsite meetings and providing product information to customers.
Requirements and Skills
  • Experience: 1-3 years of similar working experience, preferably in the fire alarm, security, or electrical industry.
  • Education: Post-secondary education.
  • Computer Skills: Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
  • Organizational and Time Management: Excellent organizational skills, with the ability to work well under pressure and meet tight deadlines.
  • Customer Service and Communication: Strong customer service skills, with excellent communication and interpersonal skills.
  • Confidentiality: Ability to handle confidential information with a high degree of professionalism.
What Mircom Offers
  • Competitive Salary: A competitive salary and benefits package.
  • Group Insurance Benefits: Comprehensive group insurance benefits.
  • Company RRSP Program: A company-matched RRSP program.


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