Service Operations Manager

2 months ago

Coaticook, Quebec, Canada Le Groupe JLD-Laguë Full time
About Le Groupe JLD-Laguë

Le Groupe JLD-Laguë is a leading provider of sales and service solutions for new and used equipment. With over 60 years of experience and 18 locations across Quebec and Ontario, we have established ourselves as a trusted partner in the industry.

Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to join our team. As a key member of our after-sales department, you will be responsible for overseeing daily operations, supervising a team of technicians, and ensuring exceptional customer service.

Key Responsibilities
  • Operations Management: Develop and implement strategies to maximize profitability and efficiency in the after-sales department.
  • Team Supervision: Lead and motivate a team of technicians, providing training and performance assessments to ensure high-quality service delivery.
  • Performance Analysis: Monitor and analyze productivity standards for workshop and road technicians, identifying areas for improvement and implementing corrective actions.
  • Customer Service: Provide exceptional service to internal and external clients, responding to their needs and concerns in a timely and professional manner.
  • Business Planning: Develop and implement annual business plans to increase sales volume for the service department.
  • Client Relationships: Build and maintain strong relationships with clients through regular visits and communication.
  • Equipment Maintenance: Ensure all department tools and equipment are available and in good working condition, recommending purchases as needed.
  • Health and Safety: Comply with all health and safety standards and policies in the workplace.
Requirements
  • Education: College or university degree or diploma in a field related to mechanics or parts.
  • Experience: Three years' experience in a supervisory and personnel management position in an after-sales services department.
  • Skills: Excellent communication, coaching, planning, and leadership skills, with a passion for customer service.
  • Language: Bilingual (French and English) for some stores.
What We Offer
  • Monthly and Annual Bonus Plan: Based on department results.
  • Group Insurance: After 3 months of seniority.
  • RRSP: With employer participation after 3 months of seniority.
  • Cellphone and Laptop: Provided by the employer.
  • Workwear: Provided by the employer.
  • Corporate Discounts: For employees and their families.
  • Ongoing Training: Provided by our in-house trainer and John Deere.
Join Our Team

Le Groupe JLD-Laguë is a dynamic and growing organization that offers opportunities for career advancement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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