Branch Manager

3 weeks ago

Coaticook, Quebec, Canada NBC Full time
Job Title: Branch Manager

As a Branch Manager at NBC, you will play a key role in ensuring the smooth operation of your branch by acting as a coach to employees. You will be responsible for mobilizing the team to achieve the target of financial contribution expected from the branch, in line with the regional business plan.

Key Responsibilities:
  • Provide personalized coaching to Advisors, the Customer Service Manager, and the business development support team to develop their skills and support them in their career path.
  • Mobilize the team to ensure a superior customer experience.
  • Work as a team to achieve the target of financial contribution expected from the branch.
  • Communicate and identify with the team the expected behaviors and business development activities.
  • Ensure that team members comply with and enforce established rules of engagement related to customer segmentation, referral, transaction execution, risk management, regulatory compliance, and branch operating procedures.
  • Act as the Administrative Unit Compliance Officer (RCUA) to oversee all mutual fund representatives (RCNs) assigned to the unit and ensure that all transactions comply with the rules of convenience and compliance.
  • Develop a lasting relationship with customers of the branch through various activities aimed at customer acquisition and loyalty.
  • Act as the Bank's ambassador to the local community and foster relationships with key business partners.
Requirements:
  • Diploma of Collegial Studies (DEC) and ten years of experience, or University Certificate and nine years of experience, Bachelor's degree option finance and seven years of experience, or Master's degree and five years of experience.
  • Experience in managing and coaching a consulting/business development team.
  • Experience in business development in the financial field.
  • Be a mutual fund representative.
  • Be responsible for the compliance of the administrative unit (RCUA) or become one within 3 to 6 months of hiring.
Skills:
  • Client-focused.
  • Critical Thinking.
  • Decision Making.
  • Diversity & Inclusion.
  • Emotional Intelligence.
  • Learning Agility.
  • Managerial Courage.
  • Mobilization.
  • Problem Solving.
  • Resiliency.
  • Risk Management.
  • Strategy Execution.
  • Stress Management.
Benefits:
  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
We're Putting People First:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

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