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Alterations Consultant

3 months ago

Toronto, Ontario, Canada David's Bridal Full time
Job Overview: Alterations Consultant

At David's Bridal, we pride ourselves on delivering outstanding service to our clientele. We are seeking an Alterations Consultant to join our dedicated team, ensuring a remarkable experience for every customer who visits us. If you possess a strong commitment to customer satisfaction and thrive in a dynamic environment, we invite you to explore this opportunity.

Key Responsibilities:
  • Greet all clients with authentic enthusiasm through various communication channels, including phone, virtual chats, and face-to-face interactions, while effectively resolving any issues.
  • Utilize all available systems to manage customer interactions and ensure a premium experience.
  • Maintain high service standards by being prepared, welcoming, and attentive to the needs of all clients.
  • Deliver exceptional service to multiple clients, contributing to our goal of achieving Five-Star Customer Service.
  • Proactively address client concerns and collaborate with the leadership team when necessary.
  • Promote alteration services and assist stylists in finalizing sales.
  • Uphold store standards by greeting clients and ensuring a seamless shopping experience.
  • Guide alteration clients, assess garments, and respond promptly to inquiries.
  • Foster relationships with clients to enhance satisfaction and loyalty.
  • Oversee inventory management and ensure all alterations adhere to company standards.
  • Effectively resolve customer service challenges and support cash wrap operations.
  • Maintain the alterations area and perform tasks as directed by management.
Physical Requirements:
  • Ability to stand, walk, sit, climb stairs, kneel, and navigate throughout the store.
  • Manual dexterity for operating POS systems, garment care, and fittings.
  • Capability to lift up to 10 pounds and utilize peripheral vision for computer tasks.
Qualifications:
  • High school diploma or equivalent.
  • 1-2 years of experience in retail, preferably in an apparel setting.
  • Prior sewing experience is essential, ideally in a bridal context.
  • Familiarity with POS systems is advantageous.
Benefits:
  • Supportive work environment with competitive compensation.
  • Team bonuses and early access to pay.
  • Generous employee discounts and vision care options.
  • 401K plan and supplemental insurance offerings.
  • Legal and identity theft protection benefits.

Company Culture: At David's Bridal, we are committed to Diversity, Equity, and Inclusion. Our mission is to celebrate all forms of diversity and cultivate a workforce that mirrors the customers we serve.

Note: This job description provides a general overview of the role. Actual responsibilities may vary.