Sales Executive

2 months ago

Kitchener, Ontario, Canada EightSix Network Full time

Job Summary

We are seeking a highly motivated and experienced Sales Executive to join our team at EightSix Network. As a Sales Executive, you will be responsible for handling customer inquiries, acting as the on-property liaison for group sales, and achieving group revenue goals.

Key Responsibilities

  • Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales.
  • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  • Understands the overall market and knows how to sell against it.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
  • Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
  • Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
  • Develops group sales revenue and operation budgets, and provides forecasting reports.
  • Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
  • Assists with selling, implementation, and follow-through of group sales promotions.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
  • Provides accurate, complete, and effective turnover to Event Management.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Conducts site inspections, as required.
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  • Executes and supports the operational aspects of business booked.
  • Participates in and practices daily service basics of the brand.
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process.

Requirements

  • Work Permit

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