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Service Quality Manager

3 months ago

Hamilton, Ontario, Canada North Eastern Trucking Inc. Full time
Position Overview

As a Methods and Procedures Manager at North Eastern Trucking Inc., you will play a pivotal role in overseeing and enhancing operational efficiencies within our organization.

Educational Requirements
  • Bachelor's degree
  • or equivalent experience
Key Responsibilities
  • Recruit, train, guide, and inspire team members
  • Promote business services effectively
  • Manage and oversee budget allocations and expenditures
  • Lead and coordinate research initiatives
  • Advise and support staff in the creation and execution of service quality evaluation strategies
  • Administer and oversee budgets for client-related projects, contracts, equipment, and supplies
  • Develop and implement policies and procedures for the organization
  • Act as a representative of the company in various economic and social forums
  • Delegate, coordinate, and assess projects and programs
Supervisory Scope

Manage a team of 5-10 individuals.

Work Environment and Physical Demands
  • Detail-oriented approach
  • Ability to thrive in a fast-paced setting
  • Capable of meeting tight deadlines
  • Work effectively under pressure
Personal Attributes
  • Accuracy
  • Client-centric mindset
  • Adaptability
  • Proactive attitude
  • Organizational skills
  • Dependability
  • Team-oriented
Experience Requirements
  • 2 to 3 years of relevant experience
  • Permanent position
  • Working language: English
  • Work hours: 35 hours per week