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Bilingual Customer Support Specialist

3 months ago

Bridgewater, Nova Scotia, Canada Millennium 1 Solutions Full time

Job Title: Bilingual Customer Support Specialist

Company: Millennium 1 Solutions

Description: A position at Millennium 1 Solutions offers a wealth of opportunities for career progression within a globally recognized organization where you can truly thrive and contribute to an innovative environment. Enjoy a variety of benefits including extensive training programs, virtual paid training sessions, a comprehensive suite of social benefits, employee assistance initiatives, and opportunities for advancement.

Key Responsibilities:

  • Deliver exceptional service across multiple communication platforms
  • Efficiently manage incoming calls
  • Address customer inquiries and provide assistance with account modifications, product details, and website navigation
  • Encourage customers to consider recommended products
  • Accurately manage customer correspondence
  • Comply with company and client quality standards

Qualifications:

  • Bilingual proficiency in English and French
  • High school diploma along with 2 years of experience in customer service
  • Experience in a contact center is advantageous
  • Genuine enthusiasm for customer service
  • Excellent communication and problem-solving abilities
  • Dependable, detail-oriented, and adaptable
  • Proficient in Microsoft Office applications and typing skills
  • Effective time management capabilities

Millennium 1 Solutions is dedicated to fostering diversity, equity, and inclusion. We uphold a zero-tolerance policy for discrimination or harassment based on age, race, gender, religion, disability, or any other protected category. Contribute to a workplace where your achievements are valued.