Seasonal Customer Experience Representative
2 weeks ago
summaries the role of a retail sales associate at Indigo, a Canadian company that operates a chain of bookstores, gift shops, and cafes. The job requires creating a welcoming environment, engaging with customers, and leveraging products to tell stories that connect customers to the brand. Key responsibilities include curating product collections, maintaining visual standards, and providing excellent customer service. To be successful, candidates should have experience in retail, be adaptable, and have a demonstrated commitment to creating an exceptional employee and customer experience. The role requires mobility and the ability to lift items up to 40 pounds. Bilingualism is required for positions in Quebec, and other languages are an asset. At Indigo, diversity and inclusion are valued, and the company aims to create a welcoming environment for all employees and customers. Accommodations are available upon request for individuals with disabilities.
Key Responsibilities:
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Requirements:
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
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