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IT Support Specialist

2 months ago


Maple Ridge, British Columbia, Canada School District #42 (Maple Ridge-Pitt Meadows) Full time
Job Title: IT Help Desk & Computer Technician

Job Summary:

School District #42 (Maple Ridge-Pitt Meadows) is seeking a highly skilled IT Help Desk & Computer Technician to join our team. As a key member of our Information Technology department, you will provide technical support and assistance to staff, students, and parents, ensuring seamless operation of our technical infrastructure.

Key Responsibilities:

  • Provide first-level technical support and assistance to staff, students, and parents via phone, email, and in-person.
  • Coordinate and carry out help desk services, including troubleshooting, repair, and maintenance of computer hardware and software.
  • Collaborate with the Manager of Information Technology to develop and implement technical solutions to meet the needs of the district.
  • Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical specifications.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Requirements:

  • Successful completion of Grade 12 plus completion of a two-year diploma in computer and information technology.
  • Recognized Help Desk designation, ITIL Foundation Level certification, and Quality Assurance Testing certificate.
  • Two years of related help desk experience, with solid skills operating enterprise Help Desk Software.
  • Technical experience working with database systems, office programs, email systems support, servers, and networks.
  • Strong knowledge of and proficiency with Windows/Macintosh operating systems and Microsoft Office Suite software.
  • Excellent organizational skills combined with the ability to work under pressure with limited supervision.
  • Strong oral and written communication skills and sufficient physical strength to lift and handle computer equipment.
  • Demonstrated ability to work at the level of independence and with the degree of initiative appropriate to the position.
  • Demonstrated ability to communicate effectively and harmoniously with staff, students, parents, contractors, and outside agencies.

What We Offer:

  • A comprehensive benefits package.
  • A competitive hourly rate of $33.38.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.

How to Apply:

Please submit your application, including your resume, cover letter, and District Application Form, to [insert contact information].