Desktop Systems Specialist II

2 months ago

Vancouver, British Columbia, Canada Industrial Light & Magic Full time

About the Role

Industrial Light & Magic is seeking a skilled Desktop Systems Specialist to join our team in Vancouver. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.

Key Responsibilities

  • Provide technical support and assistance to our creative and administrative teams, ensuring that our studio production environment is well-supported and able to meet deadlines.
  • Continuously evolve and improve our operations and processes to achieve higher effectiveness and efficiency.
  • Manage our inventory and assets, ensuring that stock and resources meet the forward-looking needs of the studio.
  • Develop and manage team processes around research, testing, documentation, and selection for new hardware and software.
  • Supervise and follow-through on repairs and maintenance with vendors and partners.
  • Participate in projects to change our studio infrastructure and facilities, including migrations, upgrades, or deployments.
  • Build and maintain well-crafted documentation as a priority.
  • Deliver scripting and automation as needed using bash or python.

Requirements

  • Experience coordinating and navigating a multi-OS environment, including Linux, Windows, and macOS, with a high degree of confidence in at least one of those.
  • Experience supporting high-end virtual and bare-metal workstations, with a methodical and systematic approach to resolving performance issues.
  • Deep curiosity about technology, especially as it applies to visual effects and games production, with a demonstrable understanding of GPU technology.
  • Effective use of time and ability to balance and prioritize multiple concurrent requests, while maintaining a high standard in service delivery and follow-through.
  • Exceptional customer service skills, delivered with a professional and courteous demeanor.
  • Effective and efficient communications skills to break down and explain highly technical issues to both technical and non-technical audiences.

About Us

Industrial Light & Magic is a world-renowned visual effects company, founded in 1975 by George Lucas. We have crafted some of the most iconic moments in motion picture history, and continue to push the boundaries of visual entertainment.

Compensation

The hiring range for this position in Vancouver is C$64,700 to C$82,800 per year, based on a 40-hour work week. The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience.

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