Technical Support Specialist

2 days ago


Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at DIGIPRO IT SOLUTIONS LTD.

Job Summary:

The User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other digital tools. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide training and guidance to users on the effective use of computer systems and software
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software to improve user experience
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong knowledge of computer systems, software, and digital tools
Preferred Qualifications:
  • Experience working with diverse user groups, including persons with disabilities, newcomers, and refugees
  • Knowledge of networking security, device drivers, and desktop applications
  • Ability to provide awareness training to employees on creating a welcoming work environment
Work Environment:

The User Support Technician will work in a fast-paced, dynamic environment with a team of technical support analysts. The ideal candidate will be able to work effectively in a team, communicate clearly with users, and provide excellent technical support.

What We Offer:
  • Permanent full-time position
  • 35-40 hours per week
  • English language work environment


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