Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at DIGIPRO IT SOLUTIONS LTD. as a User Support Technician.
Key Responsibilities- Technical Support: Provide expert technical support to users experiencing difficulties with computer systems, hardware, and software.
- Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
- User Training: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use computer systems effectively.
- Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Software Development: Participate in the redesign of applications and other software to improve user experience and efficiency.
- Network Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Device Drivers: Knowledge of device drivers and their installation.
- Networking Security: Understanding of networking security principles and practices.
- Desktop Applications: Proficiency in desktop applications and their troubleshooting.
- Accessibility Support: Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
- Cross-Cultural Training: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
- Youth Support: Provides awareness training to employees to create a welcoming work environment for youth.
- Veteran Support: Provides awareness training to employees to create a welcoming work environment for Veterans.
- Indigenous Support: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Mature Worker Support: Provides staff with awareness training to create a welcoming work environment for mature workers.
- Visible Minority Support: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
- Work Term: Permanent.
- Work Language: English.
- Hours: 35 to 40 hours per week.
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