Technical Support Specialist

4 weeks ago


Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time
Position Overview: IT Technical Support Specialist

We are looking for a dedicated IT Technical Support Specialist to provide exceptional assistance to users encountering technical issues. The successful candidate should possess a relevant college diploma or certificate and have a minimum of one year of practical experience in the field.

Core Responsibilities:
  • Address user inquiries and deliver effective solutions
  • Utilize user manuals and technical documentation for troubleshooting
  • Provide training and guidance to users facing challenges
  • Keep a detailed record of issues and resolutions
  • Engage in software development initiatives
Essential Technical Knowledge:
  • Understanding of device drivers
  • Knowledge of network security
  • Proficiency in desktop applications
Additional Support Programs:
  • Training initiatives for individuals with disabilities
  • Inclusive work environment for newcomers and refugees
  • Support services for diverse groups including youth, veterans, indigenous peoples, mature workers, and visible minorities

This is a full-time, permanent role with a work schedule of 35 to 40 hours per week in an English-speaking setting. Candidates with the necessary qualifications and a passion for providing technical support are encouraged to consider this opportunity.



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