Service Delivery Manager

2 months ago

Kelowna, British Columbia, Canada Mazzei Electric Full time

About Mazzei Electric

Mazzei Electric is a leading provider of electrical services in British Columbia, with a strong presence across Vancouver Island, the Okanagan, and Northern BC. Our company has a rich history, dating back to its humble beginnings in Nanaimo, BC, where it started as a small family-run business focused on commercial service contracts.

Today, we have expanded our services to cater to a variety of clients, including multi-family residential, commercial, institutional, and light industrial projects. Our service departments offer residential and commercial service and maintenance, ensuring that our clients receive top-notch electrical solutions.

Why Work at Mazzei Electric?

At Mazzei Electric, we pride ourselves on being a dedicated and proud team that still maintains the family-run company feeling. Our employees are our greatest asset, and we strive to create a work environment that is both safe and inclusive. When asked why they like working here, our employees consistently cite the people as the number one reason.

We have received numerous awards and accolades, including Victoria's #1 Best Electrician, Nanaimo's Best Electrical Contractor, VICA's Employer of the Year, BCCA Builder's Code Contractor of the Year, VICA's Safety Excellence Award, and recognition as one of Canada's Fastest Growing Companies.

Job Summary

We are seeking an experienced Director of Service to join our Senior Leadership Team. The successful candidate will be responsible for contributing to the overall growth of the company, leading business development initiatives, ensuring consistency and efficiency across the Service departments, reaching financial targets, and providing leadership and guidance to the Service Managers.

Key Responsibilities

  • Lead business development initiatives and develop positive, long-lasting relationships with clients
  • Ensure sales targets are met and exceeded to meet overall company growth objectives
  • Provide leadership, development, and coaching to Service Managers
  • Manage customer service and accounts receivable escalations as needed
  • Maintain high-quality service delivery in an efficient, productive, and profitable manner
  • Ensure consistency between locations in terms of service delivery and management
  • Manage the company fleet
  • Analyze service productivity and recommend changes to improve customer service and profitability
  • Maintain open and positive communication with employees, departments, clients, and vendors
  • Fully support and promote Mazzei Electric's core values of Safety, Innovation, Relationships, and Trust
  • Ensure compliance with company policies and recommend policy changes as needed
  • Other duties as required

Requirements

  • Minimum 10 years of experience in managing a service-based business operating within a multi-branch environment, including leading a team and managing finances
  • Minimum 10 years of experience in business development and demonstrated ability to facilitate business growth
  • Ability to travel frequently between locations across British Columbia
  • Experience in managing a trades-based service business and service technicians an asset
  • Strong financial acumen, including understanding of billable hours, margins, expenses, and labor costs
  • Strong computer skills, including the use of MS Office – Excel, Word, and Outlook
  • Experience using accounting or ERP software
  • Excellent written and oral communication/organizational skills and ability to perform detail-oriented work
  • Valid driver's license and clear abstract

What We Offer

This position will be offered a competitive salary of approximately $80,000 to $100,000 per year, plus an annual bonus based on company targets. We also offer an extensive health and dental benefit plan, vehicle allowance or provided company vehicle, RRSP matching, paid training and development, recognition programs, fun staff events, opportunities for advancement, and a safe and inclusive work environment.

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