Service Delivery Manager

2 weeks ago

Kelowna, British Columbia, Canada Community Living British Columbia Full time
Job Title: Service Delivery Manager

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our team strives to advance the vision of Communities of belonging, lives with connections.

We are committed to creating an inclusive and diverse work environment and encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

Job Summary:

The Service Delivery Manager will be responsible for managing the day-to-day operations of CLBC services within an assigned service delivery area. This includes ensuring that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

Key Responsibilities:
  • Supporting Facilitators and Analysts to plan for and implement support to families
  • Ensuring that contracting of services to agencies is completed
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
  • Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice
  • Leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances
Requirements:
  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
What We Offer:
  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Access to government discounts to travel, cell phones, and more
Work Environment:

This is a temporary/Full time position to September 2025. The position starts at $100,231 to $125,289 annually. The work environment is a combination of on-site office work with flexibility to work from home within BC after passing a 6-month probationary period. Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.

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