Service Delivery Manager

2 weeks ago

Kelowna, British Columbia, Canada Community Living British Columbia Full time

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connections.As a Service Delivery Manager, you will oversee the day-to-day operations of CLBC services within an assigned service delivery area.The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.A central function of the Service Delivery Manager role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.Key responsibilities include:

  • Supporting Facilitators and Analysts to plan for and implement support to families
  • Ensuring that contracting of services to agencies is completed
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
  • Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice
As a leader, you'll guide a dynamic team, recruiting, training, performance managing, approving leaves and expenses, and handling labour relations matters like discipline and resolving staff grievances. This includes day-to-day supervision, coaching and guidance of Facilitators and Quality Service Analysts.Requirements include:
  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
Benefits include:
  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Access to government discounts to travel, cell phones, and more
Hybrid work: Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.Travel: Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.Classification/Salary: Management Band 4 - position starts at $100,231 to $125,289 annually

  • Service Delivery Manager

    3 weeks ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will play a critical role in ensuring the effective and efficient delivery of our services to individuals and families.Key ResponsibilitiesManage the day-to-day operations of our services...

  • Service Delivery Manager

    3 weeks ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will play a critical role in ensuring the effective and efficient delivery of our services to individuals and families.Key ResponsibilitiesManage the day-to-day operations of our services...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will play a critical role in ensuring the effective and efficient delivery of our services to individuals and families.Key ResponsibilitiesManage the day-to-day operations of our services...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will play a critical role in ensuring the effective and efficient delivery of our services to individuals and families.Key ResponsibilitiesManage the day-to-day operations of our services...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living British Columbia Full time

    Job Title: Service Delivery ManagerCommunity Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our mission is to advance the vision of Communities of belonging, lives with connections.We are seeking a highly skilled and experienced Service...

  • Service Delivery Manager

    1 week ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    We are seeking a highly skilled Service Delivery Manager to join our team at Community Living BC. In this role, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.The Service Delivery Manager will ensure that eligible individuals and families are provided with goal-focused direct support,...

  • Service Delivery Manager

    1 week ago

    Kelowna, British Columbia, Canada Community Living BC Full time

    We are seeking a highly skilled Service Delivery Manager to join our team at Community Living BC. In this role, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.The Service Delivery Manager will ensure that eligible individuals and families are provided with goal-focused direct support,...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living British Columbia Full time

    Job Title: Service Delivery ManagerCommunity Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our mission is to advance the vision of Communities of belonging, lives with connections.Job SummaryWe are seeking a highly skilled Service Delivery...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living British Columbia Full time

    Job Title: Service Delivery ManagerCommunity Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our mission is to advance the vision of Communities of belonging, lives with connections.Job SummaryWe are seeking a highly skilled Service Delivery...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living British Columbia Full time

    Job Title: Service Delivery ManagerCommunity Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our team strives to advance the vision of Communities of belonging, lives with connections.We are committed to creating an inclusive and diverse work...

  • Service Delivery Manager

    2 weeks ago

    Kelowna, British Columbia, Canada Community Living British Columbia Full time

    Job Title: Service Delivery ManagerCommunity Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. Our team strives to advance the vision of Communities of belonging, lives with connections.We are committed to creating an inclusive and diverse work...

  • Service Delivery Manager

    2 months ago

    Kelowna, British Columbia, Canada Mazzei Electric Full time

    About Mazzei ElectricMazzei Electric is a leading provider of electrical services in British Columbia, with a strong presence across Vancouver Island, the Okanagan, and Northern BC. Our company has a rich history, dating back to its humble beginnings in Nanaimo, BC, where it started as a small family-run business focused on commercial service...

  • Service Delivery Manager

    2 months ago

    Kelowna, British Columbia, Canada Mazzei Electric Full time

    About Mazzei ElectricMazzei Electric is a leading provider of electrical services in British Columbia, with a strong presence across Vancouver Island, the Okanagan, and Northern BC. Our company has a rich history, dating back to its humble beginnings in Nanaimo, BC, where it started as a small family-run business focused on commercial service...

  • Team Assistant

    7 days ago

    Kelowna, British Columbia, Canada BC Public Service Full time

    Job SummaryThe BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. The Service Delivery Division is responsible for regional delivery of services and programs that support positive and healthy outcomes for children, youth and their families.The RoleThe Team...

  • Delivery Operations Manager

    3 weeks ago

    West Kelowna, British Columbia, Canada DESTINE TRANSPORT LTD Full time

    Job Title: Delivery Operations ManagerDESTINE TRANSPORT LTD is seeking a highly skilled Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our delivery drivers and ensuring that our customers receive their packages on time.Key Responsibilities:Supervise and...

  • Delivery Operations Manager

    3 weeks ago

    West Kelowna, British Columbia, Canada DESTINE TRANSPORT LTD Full time

    Job Title: Delivery Operations ManagerDESTINE TRANSPORT LTD is seeking a highly skilled Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our delivery drivers and ensuring that our customers receive their packages on time.Key Responsibilities:Supervise and...

  • Delivery Operations Manager

    2 months ago

    Kelowna, British Columbia, Canada Lightmo Logistics Ltd Full time

    Job SummaryWe are seeking a highly skilled Logistics Supervisor to join our team at Lightmo Logistics Ltd. As a key member of our operations team, you will be responsible for overseeing the delivery of goods and ensuring the smooth operation of our logistics operations.Key ResponsibilitiesLeadership and SupervisionSupervise a team of 5-10 delivery drivers...

  • Delivery Operations Manager

    4 weeks ago

    Kelowna, British Columbia, Canada Lightmo Logistics Ltd Full time

    Job SummaryWe are seeking a highly skilled Logistics Supervisor to join our team at Lightmo Logistics Ltd. As a key member of our operations team, you will be responsible for overseeing the delivery of goods and ensuring the smooth operation of our logistics operations.Key ResponsibilitiesLeadership and SupervisionSupervise a team of 5-10 delivery drivers...

  • Delivery Operations Manager

    3 weeks ago

    West Kelowna, British Columbia, Canada DESTINE TRANSPORT LTD Full time

    Job Title: Delivery Operations ManagerDESTINE TRANSPORT LTD is seeking a highly skilled Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our delivery drivers and ensuring that our customers receive their packages on time.Key Responsibilities:Supervise and...

  • Delivery Operations Manager

    3 weeks ago

    West Kelowna, British Columbia, Canada DESTINE TRANSPORT LTD Full time

    Job Title: Delivery Operations ManagerDESTINE TRANSPORT LTD is seeking a highly skilled Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our delivery drivers and ensuring that our customers receive their packages on time.Key Responsibilities:Supervise and...