Front Desk Associate

6 days ago


Langley, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at Comfort Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Assist guests with special needs, such as mobility or language requirements
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff
  • Perform clerical duties, such as faxing, filing, and photocopying
  • Answer telephone calls and relay messages to guests and staff
Requirements
  • Secondary (high) school graduation certificate
  • Experience an asset, but not required
  • Ability to work in a fast-paced environment with attention to detail
  • Fluency in English, with the ability to communicate effectively with guests and staff
  • Availability to work 40 hours per week
What We Offer

As a Front Desk Associate at Comfort Inn & Suites, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a team player with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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