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Front Desk Representative

2 months ago

Langley, Canada Comfort Inn & Suites Full time
{"h2": "Job Summary
", "p": "We are seeking a skilled Front Desk Agent to join our team at Comfort Inn & Suites. As a key member of our front office staff, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.
", "ul": [{"li": "Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner."}, {"li": "Manage room assignments, ensuring that guests are accommodated in their preferred rooms and that all rooms are clean and ready for occupancy."}, {"li": "Process guest arrivals and departures, including checking in and checking out guests, handling room key cards, and processing payments."}, {"li": "Maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any issues or concerns."}, {"li": "Work collaboratively with other front office staff to ensure seamless communication and a smooth operation."}, {"li": "Maintain a clean and organized front desk area, including the reception desk, lobby, and surrounding areas."}, {"li": "Perform other duties as assigned by management, including but not limited to, answering phones, responding to guest inquiries, and handling guest complaints."}], "h2": "Requirements
", "ul": [{"li": "High school diploma or equivalent required."}, {"li": "Previous experience in a front desk or customer service role an asset."}, {"li": "Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management."}, {"li": "Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail."}, {"li": "Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends."}, {"li": "Ability to lift up to 25 pounds and stand for long periods of time."}], "h2": "What We Offer
", "ul": [{"li": "Competitive hourly rate."}, {"li": "Opportunities for advancement and professional growth."}, {"li": "A dynamic and supportive work environment."}, {"li": "A comprehensive benefits package, including health, dental, and vision insurance."}, {"li": "Paid time off and holidays."}, {"li": "A fun and rewarding work environment."}]