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Front Desk Associate

2 months ago

Langley, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Comfort Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for all our guests.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Customer Service and Support
    • Provide information on hotel facilities and services to guests.
    • Assist guests with special needs and provide exceptional customer service.
    • Answer telephone calls and relay messages to guests and staff.
  • Administrative Tasks
    • Balance cash and complete balance sheets, cash reports, and related forms.
    • Perform clerical duties, such as faxing, filing, and photocopying.
  • Emergency Procedures
    • Follow emergency and safety procedures as outlined in the hotel's emergency plan.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • Experience an asset.
  • Language
    • Langue de travail: Anglais.
  • Work Environment
    • Fast-paced environment.
Personal Qualities
  • Client Focus
    • Client focus and excellent oral communication skills.
  • Dependability
    • Dependability and efficient interpersonal skills.