Customer Engagement Supervisor

3 weeks ago

Montreal, Quebec, Canada McDonald's Canada Full time $16

Customer Engagement Supervisor

Starting salary $15.75 per hour

We are more than just a local dining establishment. We represent a network of dedicated small-business proprietors.

Did you know that across the nation, we serve delightful options to over 2.5 million individuals in more than 1,400 locations daily, or that we have proudly supported over 387,000 Canadian families with ill children through charitable initiatives?

Our Offer

Joining our team means you will have the chance to grow and learn, enjoy flexibility, and work in a safe and inclusive environment. This translates to:

  • Access to educational and skill enhancement opportunities that propel you forward
  • A comprehensive rewards package that includes discounts, incentives, and recognition programs
  • A flexible schedule tailored to your needs
  • A secure, respectful, and inclusive workplace
  • Bring your authentic self to work - embracing individuals of every age, background, and culture - just like the guests who visit our establishments every day

The Role

While you may already have an idea of what working with us entails, here are some key highlights of your responsibilities:

  • Demonstrating your enthusiasm for service by anticipating guest needs and providing delightful surprises through a proactive approach to care.
  • Motivating, supporting, and guiding your team to create a guest experience that seamlessly blends the essence of restaurants and quick-service dining.
  • Engaging with guests and addressing their inquiries about our menu and brand, ensuring they feel valued at every interaction.
  • Exemplifying calmness and fairness in guest interactions, managing various situations with composure and positivity.
  • Transforming our establishment into more than just a place for delicious food, but an experience that fosters strong connections with our guests.

Your Qualities and Experience

While prior experience in food service or retail as a barista, server, sales associate, cashier, team member, or customer service representative is beneficial, what truly matters is who you are.

You are reliable and trust in others. You take pleasure in the details and believe that quality service is what keeps guests returning. You recognize that service is about building connections. A smile, an extra hand, or an empathetic nod can significantly impact someone's day. It's genuine, and it's at your core. You're a people person at heart. Enhancing someone's day enhances your own.

About Us

In 1954, an innovative salesman named Ray Kroc discovered a modest burger joint in California, marking the beginning of our story. In 1967, the first McDonald's Canada opened in Richmond, B.C., and we have been growing alongside our communities, serving quality food at great value ever since. Today, McDonald's Canada proudly stands as one of the world's leading foodservice retailers, offering career opportunities at corporate-owned restaurants or those operated by independent franchisees.

McDonald's Canada and its Owner/Operators are dedicated to fostering a diverse and inclusive workplace for all. Our workplaces uphold a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

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