Customer Success Manager, Strategic
6 days ago
We are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.
Key Responsibilities- Strategic Account Planning: Develop and execute account plans to drive business growth and customer satisfaction across a portfolio of strategic accounts.
- Customer Engagement: Build and maintain strong relationships with key customers, understanding their business needs and providing strategic guidance to drive customer success.
- Issue Resolution: Proactively identify and resolve customer issues, ensuring timely and effective resolution to maintain customer satisfaction and loyalty.
- Collaboration and Communication: Work closely with internal stakeholders, including Sales, Professional Services, and Product teams, to ensure seamless customer engagement and issue resolution.
- Reporting and Analysis: Provide regular business performance reports and analysis to senior leadership, identifying key trends and opportunities for growth.
- 9+ years of experience in a customer-facing role, with a strong background in account management and customer success.
- Proven track record of driving business growth and customer satisfaction through strategic account management and customer engagement.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Strategic Customer Success Manager
6 days ago
Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Strategic Customer Success Manager
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Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesCustomer Success Planning: Develop and execute customer...
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Customer Success Strategist
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