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Field Operations Associate

1 month ago

Kamloops, British Columbia, Canada Grainger Businesses Full time

Job Summary:

We are seeking a highly motivated and customer-focused Field Operations Associate to join our team at Grainger Businesses. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our customers in the field.

Key Responsibilities:

  • Provide customer service and support to customers in the field, including answering questions, resolving issues, and providing product information.
  • Work closely with customers to understand their needs and provide solutions that meet their requirements.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless execution of customer requests and orders.
  • Identify and capitalize on sales opportunities to drive revenue growth and customer satisfaction.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
  • Maintain accurate records and reports to track customer interactions and sales performance.

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years of experience in customer-facing roles, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Valid driver's license and ability to safely operate a vehicle.

What We Offer:

  • Competitive hourly rate and bonus eligibility.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan and employee assistance program.

About Grainger Businesses:

Grainger Businesses is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly motivated and customer-focused Field Operations Associate to join our team.