Developmental Services Triage Case Manager
2 days ago
We are seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team at Family Service Toronto. As a key member of our team, you will play a vital role in providing triage and case management support to individuals with developmental disabilities and their families.
Key Responsibilities- Triage and assess clients' referrals received from Developmental Service Ontario - Toronto (DSO-TR) for case management support.
- Actively maintain and manage the DS case management referral and waitlist for Toronto region.
- Refer clients to appropriate internal and external resources in the DS case management system/model.
- Respond to clients, families/caregivers, service partners queries regarding case management model processes and procedures.
- Assist clients in identifying their strengths, needs and goals using a standardized intake triage tool.
- Determine service streams (short or long term) and service pathways within the Centralized Case Management model.
- Collaborate with DSO-TR, service providers and community resources as needed.
- Carry a caseload of clients for purposes of providing case management supports.
- Advocate with the client/family for appropriate resources as needed.
- Monitor the implementation of the individualized service plans and review effectiveness with the client/family on a regular basis and ensures continuity of service while in receipt of services within the case management model.
- Facilitate group education sessions.
- Post-secondary degree in social work or a related field of study or equivalent combination of education and experience.
- Minimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and families.
- Knowledge of referral processes within the developmental services sector.
- Experience developing short- and long-term individualized service plans at the intake/assessment level.
- Knowledge and experience providing service and supports to those diagnosed with a Dual Diagnosis (i.e. Mental Health and Developmental Disability).
- Knowledge of evidence based practices and supports for individuals with developmental/intellectual disabilities.
- Knowledge of trauma informed approach to service delivery.
- Demonstrated assessment, formulation, planning, intervention and evaluation skills.
- Experience facilitating group education sessions.
- Demonstrated knowledge of developmental services and community resources in Toronto.
- Demonstrated understanding of the issues faced by people with intellectual/developmental disabilities.
- Demonstrated commitment to person-directed service.
- Strong advocacy skills.
- Demonstrated ability to engage in creative problem solving and decision making.
- Demonstrated ability to foster independence in others.
- Strong interpersonal and communication (verbal, written and listening) skills.
- Strong organizational, time management and computer skills (familiarity with database applications).
- Strong conflict resolution skills, diplomacy and tact when dealing with challenging situations.
- Demonstrated ability to work in a team and build strong relationships with service partners.
- Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
- Ability to work collaboratively and to develop strong professional relationships with internal and external partners.
- Demonstrated commitment to principles of social justice, anti-oppression, equity and inclusion.
- Ability to work flexible hours as required.
- French or another second language is an asset.
- Valid First Aid and CPR and CPI considered an asset.
- Satisfactory Criminal Reference Check with Vulnerable Sector Check.
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Developmental Services Triage Case Manager
2 days ago
Toronto, Ontario, Canada Family Service Toronto Full timeJob Title: Developmental Services Triage Case ManagerFamily Service Toronto (FST) is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our Options Program, you will play a vital role in providing triage and case management support to individuals with developmental disabilities and their...
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Developmental Services Triage Case Manager
2 days ago
Toronto, Ontario, Canada Family Service Toronto Full timeJob Title: Developmental Services Triage Case ManagerFamily Service Toronto (FST) is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our Options Program, you will play a vital role in providing triage and case management support to individuals with developmental disabilities and their...
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Toronto, Ontario, Canada Family Service Toronto Full timeAbout the RoleFamily Service Toronto is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our organization, you will play a vital role in providing triage services to individuals with developmental disabilities and their families.Key ResponsibilitiesTriage and assess referrals received...
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Developmental Services Triage Case Manager
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Toronto, Ontario, Canada Family Service Toronto Full timeAbout the RoleFamily Service Toronto is seeking a highly skilled and compassionate Developmental Services Triage Case Manager to join our team. As a key member of our organization, you will play a vital role in providing triage services to individuals with developmental disabilities and their families.Key ResponsibilitiesTriage and assess referrals received...
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