Student Success Navigator

2 weeks ago

Victoria, British Columbia, Canada Camosun College Full time
Job Summary

Camosun College is seeking a highly motivated and experienced individual to fill the role of Student Navigator. This position plays a critical role in supporting students and potential students in accessing college services, supports, resources, programs, and courses.

Key Responsibilities
  • Student Support and Advocacy
    • Collaborate with community partners to assist students and prospective students in evaluating their situations, resources, and supports, and develop appropriate action plans to achieve their educational and life goals.
    • Evaluate the unique needs of students and brainstorm, strategize, and explore options for resolution or support that may fall outside normal processes, practices, or policies.
  • Communication and Outreach
    • Communicate effectively with students, faculty, and staff to ensure students are aware of next steps towards enrollment.
    • Follow up with students who have taken an assessment test to ensure they are aware of their results and next steps.
  • Resource Referral and Coordination
    • Refer students to appropriate resources and services, including Student Services, Academic Advising, Admissions, Registration, and Financial Aid & Awards.
    • Liaise directly with Admissions and Registration team members to facilitate the admission and registration of students requiring additional support.
  • Program Development and Promotion
    • Plan, organize, facilitate, and promote support group activities, workshops, and drop-in sessions for students.
    • Collect and enter data into the appropriate database/spreadsheet; create, distribute, and present reports/statistics; analyze student feedback and make recommendations for improvements.
  • Community Engagement and Partnerships
    • Facilitate the awareness and acknowledgement of students who overcome significant barriers and achieve their academic goals.
    • Pair students with appropriate mentors within and outside the college.
  • Professional Development and Collaboration
    • Participate in college projects to identify new assessment services or protocols.
    • Serve on appropriate college committees.
Qualifications
  • A two-year post-secondary diploma and knowledge of secondary and post-secondary educational systems, processes, practices, and policies gained through four years of experience in a post-secondary educational support services setting or an equivalent combination of education and experience.
  • Demonstrated sound judgment and an ability to maintain confidentiality.
  • Proven interpersonal, communication, public-speaking, and student advocacy skills.
  • Solid ability to problem-solve, be flexible, and multi-task while working both independently and as an effective team member.
  • Proficiency in the MS Office suite of software and with a student information system, including web-based services.
  • Knowledge of college and community resources and experience working with other internal and external community professionals.

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