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Student Success Facilitator
2 months ago
Job Summary
The Instructional Assistant plays a vital role in supporting the academic success of students at Camosun College. This position works under the direction of the Coordinator – Learning Support to provide extensive support to students and manage the operations of a networked computer learning lab, test writing and learning centre.
Key Responsibilities
- Provide leadership and support to a diverse student body by reinforcing program objectives and students' individual learning plans, answering students' questions, providing guidance, clarification, and/or direction while adapting to individual instructor styles and changing curriculum.
- Respond to a wide range of student inquiries in-person, verbally, or in writing, providing information, advice and guidance and where necessary, refers students to the appropriate Chair, College Services, and/or external agencies, using strong interpersonal skills, active listening, empathy, and the ability to articulate clearly and concisely.
- Liaise with instructors to help identify students with learning disabilities or students who are experiencing extreme anxiety and to ensure clear, consistent and regular communication and information flow between Instructors and Instructional Assistants.
- Administer final and practice tests, including invigilating, providing detailed instructions, performing subjective and objective marking, and maintaining secure and current original test masters.
- Determine if a student is ready to write a test and/or move on to the next assignment by confirming progress, and if necessary, communicating with instructor.
- Provide support and assistance to instructors in facilitating learning centre and classroom activities and provides general and administrative support in creating and updating classroom resources and materials and basic correspondence.
- Tutor students in Fundamental and Intermediate level reading, writing, mathematics, science and computers under the guidance of instructors, including reinforcing concepts when needed and updating students on material missed.
- Introduce and/or orient students to the variety of learning materials available to them in the classroom and/or computer lab. This includes but is not limited to: course materials for English and Math, technical guides, resume guides, writing style materials, GED, videos, novels, on-line learning resources and websites.
- Teach students how to use a PC in a network environment. This includes detailing the operation of hardware: CPU, monitor, keyboard, printer, mouse; and the use of current software applications, Email, English and Math Tutorials, and Typing Tutorials.
- Tutor students in conducting research for a class project, including research, assessment of sources and extraction of information from the internet and incorporating electronic research into assignments, and refers students to the library, their instructor, or other college resources as required.
- Provide basic troubleshooting of a variety of computer hardware and software technical difficulties as required; such as re-setting equipment and print queues, replenishing paper, or toner cartridges and reporting any required repairs to the lab technician and refers problems to TLS as required.
- Set procedures for student usage of the learning centre and monitors the flow of usage in the lab; identifies inappropriate computer use by student number and name; addresses issues with students when problems arise, and if required, refers the matter to security.
- Support students through the registration process by providing specific information on courses, program location, prerequisites, and college procedures for registration, reviewing assessment, placement, and registration documents for errors or omissions; and identifying students who may be incorrectly registered.
- Support student enrollment management by telephoning current students to follow up on no-shows, absences, and waitlists and contacting potential students to follow up on Camosun College Assessment Centre scheduled appointments/no shows, and those who have been assessed but have not enrolled in any School of Access programs.
- Maintain and organize the learning centre and establishes and modifies the borrowing system as required to ensure a variety of resources and materials are received, catalogued and made available to students. Monitors overdue cards and calls students who have outstanding library materials.
- Maintain the appearance and organization of the test writing/computer lab/learning centre and classrooms to create a positive learning environment for students.
- Manage a secure file of tests and student attendance records, and forwards records to instructors and instructional assistants upon request.
- Monitor and maintain an inventory of office and classroom supplies and print materials, brochures, etc and re-orders as necessary.
- Orient and train new staff; provides orientation for new instructors and substitute instructors.
- Provide orientations for new students by introducing student services and learning centre information.
- Assist students with the development, monitoring and updating of student Personal Learning Plans (PLP's) and makes appropriate referrals.
- Assist in recruitment of new students and marketing initiatives by attending and/or providing information sessions and answering prospective student enquiries.
- Organize and makes administrative arrangements for workshops, presentations and speakers for classes and groups of students.
- Respond to student crisis situations, with appropriate crisis intervention strategies and contacts security and/or emergency services where necessary.
Qualifications
Two years of relevant post-secondary education including English, Math, Science and computer courses plus two years relevant experience working with adult learners in a post-secondary environment or an equivalent combination of education and experience.
Requirements
- Advanced level knowledge and skill with personal computers and software applications including the MS Office suite, and basic level technical troubleshooting in a networked learning lab environment.
- Demonstrated ability to work effectively with adults with learning disabilities and sensitivity towards learners with multi-barrier student issues and the ability to respond to the needs of these learners.
- Excellent communication skills, both oral and written, demonstrating tact, discretion and sensitivity to a diverse student population.
- Demonstrated time-management, multi-tasking and organizational skills; including the ability to work independently with minimum supervision and as part of a team; and demonstrated problem solving and conflict resolution skills.
- Knowledge of College structure, resources and services available to support students.
- Ability to support and tutor learners at the Fundamental and Intermediate level of reading, writing, mathematics, science and computers.
