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About the Role
The University Health Network is seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Altum Health. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities
- Provide customer service and support to clients and customers via phone, email, and in-person
- Assist with client and product specific coordination and administration responsibilities
- Perform clerical support services, including data entry and record-keeping
- Perform other duties consistent with the job classification as required
Requirements
- Completion of High School education required
- Completion of Office Administration certificate or diploma preferred
- One (1) year or more of related experience required
- Previous on-the-job word processing and spreadsheet experience required
- Experience working in a healthcare environment an asset
- Excellent interpersonal and customer service skills required
- Good verbal and written communication skills
- Good organizational, time management and prioritization skills required
- Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
- General knowledge of office practices, processes and procedures required
- Knowledge of medical terminology an asset
- Ability to deal effectively with difficult clients and conflicting situations required
- Ability to anticipate and tune-in to customer's unique needs required
- Ability to produce high quality work in accordance with Hospital standards
- Flexibility required to keep pace with an ever-changing environment
About the University Health Network
The University Health Network is a leading academic health sciences center in Canada, comprised of three major teaching hospitals: Toronto General Hospital, Toronto Western Hospital, and Princess Margaret Cancer Centre. We are committed to providing exceptional patient care, conducting innovative research, and educating the next generation of healthcare professionals.
Why Work with Us
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
