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Club Operations Manager
2 months ago
Job Summary
The Club Operations Manager is responsible for overseeing and managing the food and beverage operation for four private season ticket member clubs and restaurants at Rogers Arena. This role requires delivering superior customer service and creating memorable dining experiences through effective hiring, managing, and training of part-time staff.
Key Responsibilities
- Execute the highest standards of service and hospitality to create unforgettable experiences for members and guests.
- Provide leadership, development, and motivation to the team to ensure guest experience is always paramount through consistent delivery of high-quality food and beverages.
- Oversee day-to-day and event activity to ensure proper planning and execution, including staff scheduling, room readiness, and internal product orders.
- Provide oversight on post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, staff hours submissions, and operational issues.
- Maximize resources and inventories by managing cost, maintaining equipment, and monitoring inventory and budget to ensure the best use of inventory and allocation of expenses.
- Support other Hospitality departments on an as needed basis for other events such as internal events or significant catering functions.
Requirements
- At least three years of industry leading fine dining food and beverage operations experience.
- A strong on-floor presence and demonstrated hands-on approach.
- An exceptional, polished, professional presence.
- Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
- Strong commitment to a premium level of quality and service and an ability to develop and create dining experiences that drive customer satisfaction and loyalty.
- Strong food, wine, and beverage knowledge.
- Strong solutions based problem-solving skills, including the ability to analyze current business problems and implement recommended action plans.
- Strong emotional management skills and an ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise.
- Excellent planning and organizational skills with the ability to handle conflicting deadlines and prioritize accordingly.
- Flexibility and willingness to work evenings, weekends, and holidays.
About Vancouver
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
