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Customer Experience Associate- Hwy 12

2 months ago

Whitby, Canada Scotiabank Full time

Customer Experience Associate

Join our team as a Customer Experience Associate and be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.

About the role:

  • As a Customer Experience Associate, you will be the key to building strong customer relationships and delivering excellent customer service.
  • You will uncover and solve customers' needs, explain complicated concepts simply, and demonstrate success in a target-based performance environment.
  • You will also contribute positively to a team-oriented work environment, demonstrate an eagerness to learn, and determination to succeed.

Key responsibilities:

  • Process day-to-day transactions and nurture rich, long-standing relationships with customers.
  • Identify and fulfill simple sales opportunities to contribute to the Branch's targets.
  • Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

What we're looking for:

  • Proven customer service skills through work or community involvement.
  • A willingness to assist in a professional, friendly, and efficient manner.
  • A flexible schedule and comfort in simple sales situations.
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers.

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your career growth and enhance your skills.
  • A competitive compensation and benefits package.
  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.