Part Time Customer Experience Manager

8 months ago


Whitby, Canada Michaels of Canada, ULC. Full time

Store - TOR-WHITBY, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.



  • Whitby, Canada Michaels Full time

    Store - TOR-WHITBY-NORTH, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...


  • Whitby, Canada Michaels Full time

    Store - TOR-WHITBY, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Whitby, Canada Thermëa spa village | Whitby Full time

    Guest Experience Associate at Thermëa spa village Whitby We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings...

  • Customer Service Clerk

    6 months ago


    Whitby, Canada Longo's Full time

    Longo’s is committed to maintaining an environment where team members have a place to grow and pursue excellence. We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time. It is...


  • Whitby, Canada Love Shop Full time

    Duties: - Greet and assist customers in a friendly and professional manner - Provide exceptional customer service and build relationships with customers - Demonstrate product knowledge and effectively communicate features and benefits - Assist customers in selecting the right jewelry or electronic products based on their needs and preferences - Process...

  • Part Time Keyholder

    6 months ago


    Whitby, Canada Ren's Pets Depot Full time

    Applicants must have evening and weekend availability to be considered for this position Overview: Customers come first! Good customer service is vital to build trust with our current and future clients and is critical to the success of any organization. Customer service professionals interact with customers to provide information on pet products and...

  • Leader On Duty

    7 months ago


    Whitby, Canada The Grocery OutletAlmost Perfect Full time

    Part-time/Full-time 20-35 hours a week - Customer Service, Cash, Stock, key-holder. **Small Team Environment **Great Hours **Physical Job - cash, customer service and stocking in varying temperatures ( stocking freezers) **Wages Commensurate with Experience** The Grocery Outlet/Almost Perfect - 100 Sunray St. Whitby, Ontario **To apply, please read...

  • Leader On Duty

    6 months ago


    Whitby, Canada The Grocery OutletAlmost Perfect Full time

    Part-time 20-30hours a week - Customer Service, Cash, Stock, key-holder. **Wages Commensurate with Experience** The Grocery Outlet/Almost Perfect - 100 Sunray St. Whitby, Ontario **To apply, please read qualifications necessary and send resume if you think you would be a good fit!** Are you personable and friendly with excellent customer service...

  • Cashier - Part Time

    2 months ago


    Whitby, Canada Longo's Full time

    We are looking for a Cashier - Part Time who is passionate about food and enjoy working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If so, come join our growing team! Position: Cashier - Part Time What you’ll do: - Provide exceptional service to our customers - Operate...

  • Cashier - Part Time

    2 months ago


    Whitby, Canada Longo's Full time

    We are looking for a Cashier - Part Time who is passionate about food and enjoy working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If so, come join our growing team! Position: Cashier - Part Time What you’ll do: - Provide exceptional service to our customers - Operate...


  • Whitby, Canada Strength Tek Fitness Full time

    This is a part time permanent position Mon-Fri 9am-1pm (4 hours per day) Fitness Facility Management Provide overall management and operation services of on-site Corporate Fitness Facility at a retirement residence including: - Plan and manage daily activities and administration - Keep an equipment maintenance log - Ensure that all equipment is handled in...


  • Whitby, Canada The Facial Place Full time

    **Overview** **Join Our Team! Part-Time Receptionist Opportunity at The Facial Place in Whitby** Are you someone who loves helping people and enjoys being part of a friendly, supportive team? The Facial Place in Whitby is looking for a part-time receptionist to join our professional yet fun work environment! **Responsibilities** - Greeting clients warmly...


  • Whitby, Canada COBS Bread Full time

    **Great Place to Work® Certified** **_ Demand for COBS Bread is unprecedented in this time of need, and we are hiring a Sales Team Leader to help serve our community._** At COBS Bread, we celebrate fresh. Our Sales Team Leader are experts in freshness, and in giving our customers a great in-bakery experience. Right now, we are looking for personable Sales...

  • Cashier (Part-time)

    4 months ago


    Whitby, Canada GP Bikes Full time

    **Job description** **Overview**: If you are friendly, energetic, and have a “no problem” attitude that makes customers feel welcome, then this may be the job for you! In this position, you are responsible for delivering excellent service to every customer - whether you are processing purchases, returns, exchanges, or general inquiries. You love to...

  • Cleaner (Part-time)

    4 months ago


    Whitby, Canada Palace Cleaning Full time

    **What’s the job?** Palace Cleaning is hiring professional cleaners to join our team. As a member of the cleaning crew, you will be responsible for ensuring the cleanliness of our residential and commercial properties to the highest standards. With our clientele being fellow neighbors, we strive to create exceptional customer service experiences that...


  • Whitby, Canada Thermëa spa village | Whitby Full time

    **Guest Experience Associate** We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings reminiscent of a distant past...


  • Whitby, Canada Thermëa spa village | Whitby Full time

    Guest Experience Associate at Thermëa spa village We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home, and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and, at its core, buildings...


  • Whitby, Canada Sienna Senior Living Full time

    If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! **_ We are seeking a permanent part time Housekeeper at the Aspira Lynde Creek Retirement Residence in Whitby!_** **Part-time 15 hours bi-weekly** The Housekeeper is a critical role within our communities...


  • Whitby, Canada Oxford Learning Brooklin Full time

    **Part Time Office Assistant** **As a successful Office Assistant**: - You will champion the Oxford curriculum, and manage and ensure the quality of education standards and teaching staff. - You will communicate with parents with regards to schedules and programs. - You will administer Oxford Dynamic Assessments, learn to customize goal-based programs for...


  • Whitby, Canada Augie Doggy Full time

    Qualifications: - 2 years of customer service experience; - 2 years of sales experience; - Experience working or volunteering with dogs and/or cats is an asset; - Flexible schedule is required. Only qualified applicants will be contacted. **Job Type**: Part-Time **Job Type**: Part-time Pay: From $19.00 per hour **Benefits**: - On-site parking - Store...