Supervisor - Team Leader

3 weeks ago


Afton Station, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Tim Hortons. As a key member of our restaurant management team, you will be responsible for leading and developing a high-performing team to deliver exceptional guest service and drive sales growth.

Key Responsibilities
  • Leadership and Team Development: Provide guidance, coaching, and feedback to team members to ensure they have the skills and knowledge to excel in their roles.
  • Guest Service: Foster a culture of guest-centricity, ensuring that every guest interaction is positive and memorable.
  • Operational Excellence: Collaborate with the Restaurant Manager to ensure seamless restaurant operations, including inventory management, scheduling, and cash handling.
  • Training and Development: Develop and implement training programs to enhance team member skills and knowledge, with a focus on hospitality, leadership, and food safety.
  • Cost Control: Work with the Restaurant Manager to minimize waste, optimize inventory, and maintain high-quality food preparation.
  • Problem-Solving: Identify and resolve operational and service issues in a timely and effective manner.
  • Performance Management: Evaluate team member performance, identify areas for improvement, and develop strategies to address these gaps.
Requirements
  • Minimum 1 year of supervisory experience in the quick-service restaurant industry, preferably Tim Hortons.
  • Excellent organization, communication, and leadership skills.
  • Strong interpersonal skills and ability to build effective relationships with team members and guests.
  • Guest service-oriented and committed to delivering exceptional guest experiences.
  • Passion for leading, coaching, and serving the team.
  • Ability to relocate and work flexible opening/closing shifts, including weekends.


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