Hotel Front Desk Clerk

2 weeks ago

West Kelowna, British Columbia, Canada 626498 ALBERTA LTD Full time
About the Role

We are seeking a highly motivated and detail-oriented Hotel Front Desk Clerk to join our team at 626498 ALBERTA LTD. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and assist guests, respond to inquiries, and resolve any issues in a professional and courteous manner.
  • Room Reservations: Manage room reservations, including checking availability, processing bookings, and handling cancellations.
  • Front Desk Operations: Maintain the front desk area, including answering phones, handling mail and packages, and performing administrative tasks.
  • Cleaning and Maintenance: Assist with cleaning and maintaining the hotel's public areas, including the lobby, hallways, and guest rooms.
  • Team Collaboration: Work closely with the housekeeping and maintenance teams to ensure a seamless and efficient operation.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Work Environment: Hotel, motel, resort.
  • Physical Demands: Combination of sitting, standing, walking, bending, crouching, kneeling.
  • Work Conditions: Fast-paced environment, work under pressure, repetitive tasks, physically demanding.
What We Offer
  • Support for Persons with Disabilities: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities.
  • Support for Newcomers and Refugees: Assists with immediate settlement needs, supports social and labour market integration.
  • Support for Youth: Offers on-the-job training, mentorship, coaching, and/or networking opportunities.
  • Support for Veterans: Offers mentorship, coaching, and/or networking opportunities.
  • Support for Indigenous People: Offers mentorship, coaching, and/or networking opportunities.
  • Support for Mature Workers: Applies hiring policies that discourage age discrimination, offers phased retirement options.
  • Support for Visible Minorities: Applies hiring policies that discourage discrimination, provides diversity and cross-cultural training.

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