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Manager, Surgical Scheduling and Optimization Lead

2 months ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

About the Role

Vancouver Coastal Health is seeking a highly skilled and experienced Manager, Surgical Scheduling and Optimization to join our team. Reporting to the Operations Director, Surgical Services, this role will be responsible for finalizing daily OR schedules, optimizing OR time, and analyzing and reporting waitlist data to ensure alignment with Ministry of Health waitlist management policies and priorities.

Key Responsibilities

  • Finalize all daily OR schedules across Vancouver Acute sites, including Private Centres
  • Oversee reallocation of OR time to maximize utilization and efficiency
  • Manage the Vancouver Acute OR Booking Team and supervise OR scheduling work of booking clerks at VGH, UBCH, ECC, and Private Centres
  • Ensure alignment across Vancouver Acute CoC to MoH waitlist management priorities and regional initiatives
  • Streamline site-specific work by understanding operations at each surgical site within the Vancouver Acute CoC
  • Maintain transparent and effective communication between the surgical program and providers/MOAs
  • Oversee SPR error correction and waitlist cleanup processes at site-level to ensure accurate reporting to MoH
  • Provide supervisor, leadership, and guidance to designated staff using effective management techniques
  • Develop and provide education and training to Surgeon Offices and staff to improve their understanding of surgical strategy, volume activity, and new initiatives
  • Liaise and coordinate with other VCH sites in the areas of waitlist management priorities and initiatives
  • Assist the Director(s) in identifying strategic issues and directions as related to OR slate booking
  • Maintain an awareness of current surgical trends and issues through literature review, contact with peers at other organizations, attendance at conferences, seminars, and educational programs

Qualifications

Education & Experience

  • Master's in Health Administration, Business Administration, or other related field
  • Five (5) years' recent, related experience in a healthcare environment, or an equivalent combination of education, training, and experience
  • Additional Training/Experience in strategic planning, analysis, and system implementation within a complex multi-site healthcare environment

Knowledge & Abilities

  • Demonstrated ability to effectively communicate with staff at all levels in the organization, both verbally and in writing
  • Ability to foster collaborative and effective relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect
  • Demonstrated leadership qualities, effective interpersonal skills, and ability to work within a multidisciplinary environment
  • Comprehensive knowledge of healthcare administration, including strategic and operational planning
  • Demonstrated skills in budgetary development, finance, and information analysis
  • Demonstrated project management leadership with multi-faceted projects and strict timelines
  • Strong time and resource management skills to manage own work and know when to engage or delegate to others to achieve goals and timelines and implement solutions
  • Demonstrated skills in report writing and preparation of business case proposals with the ability to present recommendations at a senior level
  • Ability to apply decision-making and analytical skills to support the operations of a large organization
  • Ability to implement and evaluate systems changes across multiple sites
  • Ability to creatively problem-solve with a global perspective in order to incorporate the organization's systems and strategies when developing solutions
  • Ability to operate related equipment, including current and relevant computer applications
  • Quality improvement – continue to search for improvement in work systems
  • Ability to facilitate, negotiate, and persuade others, both internal and external to the organization
  • Physical ability to perform the duties of the position