Field Service Technician 2

3 months ago

Vancouver, British Columbia, Canada Intuitive Surgical Full time
Company Overview

At Intuitive Surgical, we are driven by a shared mission: to enhance lives through minimally invasive healthcare solutions. Our innovative technology empowers healthcare professionals to deliver exceptional care without limitations.

As a leader in robotic-assisted surgical systems, we are dedicated to building a diverse and inclusive workforce that strives to make a significant impact. For over 25 years, we have collaborated with healthcare providers globally to tackle some of the most challenging issues in the industry and to push the boundaries of what is achievable.

Our organization thrives on the contributions of talented individuals from various backgrounds. We believe that great ideas can emerge from anywhere, and we cultivate an inclusive environment that values diverse perspectives and mutual respect. We prioritize inclusion and empower our team members to perform at their best as their authentic selves.

Our culture is fueled by passionate individuals who are eager to make a difference. Our team members exemplify integrity, possess a strong capacity for learning, demonstrate the energy to accomplish tasks, and bring a wealth of real-world experiences that inspire innovative thinking. We are committed to investing in our employees' long-term development, enabling them to further our mission and reach their full potential.

Join us in our commitment to advancing the field of minimally invasive healthcare for a global community of medical professionals and their patients.

Role Overview

Key Responsibilities

  • Conduct scheduled maintenance tasks for a designated area, including system inspections, preventive maintenance, software updates, and equipment upgrades.
  • Diagnose and repair all Intuitive Surgical products and related equipment within a specified region, adhering to established procedures and timelines.
  • Coordinate the delivery and installation of systems and hardware.
  • Demonstrate knowledge of operating room protocols and compliance with HIPAA standards.
  • Complete all necessary administrative tasks, including spare parts inventory management and field activity reporting, within designated timeframes.
  • Maintain all company-issued equipment, including tools, vehicles, laptops, and other assets.
  • Support various Intuitive Surgical teams to achieve company objectives, including assisting during transitions in territory assignments and providing support for training events.
  • Engage in continuous improvement initiatives and provide feedback to headquarters to enhance processes and efficiency.
  • Participate in all required training programs, including equipment training and professional development courses as directed by management.
  • Manage all aspects of a temporarily assigned territory, ensuring responsiveness to customer needs and facilitating customer training and events.
Qualifications

Essential Skills and Experience

  • Facilitate training sessions at various locations, including training centers and hospitals.
  • Adhere to all departmental and company policies.
  • Provide management with regular territory assessments and reviews.
  • Complete administrative tasks within specified deadlines.
  • Willingness to travel approximately 50% of the time, in accordance with travel policies.
  • Undertake additional tasks as assigned by management.
  • Reside within proximity to an airport and within the designated region.
  • Flexibility to work various shifts as required by the territory and management.
  • Exhibit the core characteristics expected of Intuitive Surgical personnel, including character, capacity, energy, and experience.

Working Conditions

  • Ability to lift up to 75 lbs and maneuver wheeled objects weighing up to 1200 lbs.
  • Maintain a clean driving record.

Preferred Qualifications

  • 1-3 years of experience in field service roles.
  • Associate degree in a relevant field or equivalent training/experience.
  • Demonstrated ability to troubleshoot electro-mechanical systems.
  • Strong written and verbal communication skills.
  • Proficient in general computer skills.
  • Excellent administrative and record-keeping abilities.
Additional Information

Due to the nature of our operations, proof of vaccination against certain diseases, including COVID-19, may be required. Specific requirements can vary based on the role.

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal opportunities to all qualified applicants and employees, prohibiting discrimination and harassment of any kind, regardless of race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected by applicable laws.

We will consider qualified applicants with arrest and conviction records in accordance with fair chance laws.

We offer competitive compensation packages, including base salary, incentives, benefits, and equity. Compensation will be determined based on various factors, including experience, skills, and qualifications.

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