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Technical Support Specialist

2 months ago

Ajax, Ontario, Canada Smartworld Infotech solutions inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Smartworld Infotech Solutions Inc. as a User Support Expert. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support
    • Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
    • Consult technical documentation, user guides, and online resources to troubleshoot and resolve complex technical issues.
    • Provide expert advice and training to users on software applications, hardware configurations, and network protocols.
  • Problem-Solving and Documentation
    • Collect, organize, and maintain a comprehensive database of technical issues and solutions for future reference.
    • Collaborate with internal teams to identify and resolve technical issues that impact business operations.
  • Collaboration and Communication
    • Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless technical support.
    • Communicate technical information to non-technical stakeholders, including users, managers, and executives.
  • Continuous Learning and Improvement
    • Stay up-to-date with the latest technology trends, software releases, and industry developments.
    • Participate in training and professional development programs to enhance technical skills and knowledge.
Requirements
  • Education
    • College/CEGEP diploma or equivalent.
  • Experience
    • At least 7 months of experience in a technical support role.
  • Language
    • Fluency in English.
  • Work Hours
    • 36 hours per week.