Technical Support Specialist

3 weeks ago


Ajax, Ontario, Canada Smartworld Infotech solutions inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Smartworld Infotech solutions inc.

Job Summary

The Technical Support Specialist will provide technical assistance to users experiencing difficulties with computer systems, software, and network issues. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong understanding of computer systems and software.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Research and implement solutions to technical issues
  • Collaborate with other technical support analysts to resolve complex issues
  • Participate in the redesign of applications and software
  • Supervise other technical support workers
  • Provide business systems, network, and Internet support
  • Set up equipment for employee use
  • Perform Web-server backup and recovery operations
Requirements
  • 7 months to less than 1 year of experience in a technical support role
  • Permanent employment
  • English as the primary language of work
  • 36 hours per week


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