Technical Support Specialist

1 month ago


Ajax, Ontario, Canada Smartworld Infotech solutions inc. Full time

Smartworld Infotech solutions inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems. Your primary duties will include responding to user inquiries, researching and implementing solutions, and providing training and advice to users. You will also be responsible for maintaining a problems and solutions log, participating in the redesign of applications, and supervising other technical support workers. Additionally, you will provide business systems, network, and Internet support to users, set up equipment for employee use, and perform Web-server backup and recovery operations. If you have a passion for delivering exceptional customer service and have experience in technical support, we encourage you to apply for this exciting opportunity. The ideal candidate will have a college education, 7 months to less than 1 year of experience, and excellent communication skills. The work term is permanent, and the work language is English. The hours of work are 36 hours per week.



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