Customer Support Advocate

2 weeks ago


Montreal, Quebec, Canada Softchoice Full time
About the Role

We are seeking a highly skilled and bilingual Customer Support Advocate to join our team at Softchoice. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat, resolving issues in a timely and professional manner.
  • Collaborate with internal teams, including sales and product development, to ensure seamless customer experiences.
  • Stay up-to-date with the latest technology trends and product knowledge to provide expert advice to customers.
  • Build strong relationships with customers, understanding their needs and providing tailored solutions.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
Requirements
  • 2+ years of customer service experience, preferably in a technical support role.
  • Proficient in MS Office tools, including Outlook, Word, Excel, and PowerPoint.
  • Experience in the IT industry is an asset.
  • Fluency in French and English is required, with excellent communication and interpersonal skills.
  • Post-secondary education is preferred.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous paid time off policy.
  • A commitment to diversity, equity, and inclusion.


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