Customer Support Advocate

3 weeks ago

Montreal, Quebec, Canada Softchoice Full time
Unlock Your Potential as a Bilingual Customer Support Advocate

At Softchoice, we're on a mission to unleash the potential of people and technology. As a Bilingual Customer Support Advocate, you'll play a vital role in helping our customers succeed, while also driving business outcomes and increasing customer satisfaction.

What You'll Do:
  • Partner with our Inside and Outside sales teams to deliver exceptional customer experiences.
  • Research and fulfill quote requests, provide complex reporting, and manage customer annuity business.
  • Stay up-to-date on the latest technology trends, pricing programs, and selling processes to provide expert support.
  • Build strong relationships with sales reps, vendors, customers, and co-workers to drive collaboration and customer success.
  • Work effectively with other departments to create a seamless customer experience.
  • Collaborate with the Customer Success Team and Inside Account Management Team to manage customer annuity business.
  • Work with Softchoice's partners and vendors to find the best pricing, product availability, and alternative solutions to solve customer needs.
  • Maintain and update non-standardized customer documentation.
  • Assist with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
  • Work as a team to decrease escalations and reduce customer risk.
What You'll Bring:
  • 2+ years of customer service experience.
  • Proficient in MS Office tools - Outlook, Word, Excel, PowerPoint.
  • Experience in the IT industry an asset.
  • Experience with understanding Microsoft licensing programs an asset.
  • Experience in using Enterprise grade reporting tools, such as Oracle/BI an asset.
  • Proficiency in Salesforce an asset.
  • Fully bilingual in French and English.
  • Post-secondary education obtained by a College, University, or one or more professional designations.
Why You'll Love Working at Softchoice:
  • We offer hybrid and remote working opportunities.
  • Comprehensive benefits from day one of employment.
  • Meaningful work and opportunities for career growth.
  • Two paid volunteer days per year to give back to a cause of your choice.
  • Opportunity to build and grow a career in the technology industry.
  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back, and Best Place to Work for LGBTQ+ Equality.
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

We are an equal opportunity employer committed to diversity, inclusion, and belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to. We are committed to working with you to best meet your needs.

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple, and you'll be connected with your new team in no time.

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