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Bilingual Case Manager

2 months ago

Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time
Job Title: Bilingual Case Manager

We are seeking a highly skilled and empathetic Bilingual Case Manager to join our team at World Travel Protection. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and their families, ensuring their safety and well-being while traveling.

Key Responsibilities:
  • Provide 24/7 support to clients in emergency situations, including medical emergencies, lost or stolen travel documents, and other crises.
  • Collaborate with our global network of experts to provide tailored solutions to complex problems.
  • Develop and maintain strong relationships with clients, families, and providers to ensure seamless communication and resolution.
  • Utilize critical thinking and problem-solving skills to navigate complex situations and provide accurate, timely assistance.
  • Work closely with our team to locate and facilitate access to medical and security services, as needed.
Requirements:
  • Proficiency in both English and French, with additional language skills a plus.
  • Excellent communication and interpersonal skills, with the ability to remain calm and empathetic in high-pressure situations.
  • Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.
  • Availability to work a rotating schedule, including evenings, weekends, and holidays.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical insurance, paid time off, and professional development opportunities.
  • The chance to make a real difference in the lives of our clients and their families.