Bilingual Nurse Case Manager
4 days ago
We are seeking a highly skilled and experienced Bilingual Nurse Case Manager to join our team at Innomar Strategies. As a Bilingual Nurse Case Manager, you will play a vital role in providing exceptional patient care and support to our clients.
Key Responsibilities:- Provide medical support to patients and healthcare providers, including education on specific diseases and therapies and disease management.
- Telephone support, including maintenance calls and adherence support as needed.
- Database management and ongoing auditing of files and information captured.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
- Work directly with the reimbursement specialist and the physician to secure funding for patient therapies, assist with alternative funding searches when needed.
- Attend pharmaceutical sales meetings as required.
- Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
- Work with patient associations and advocacy groups, as required.
- Establish and maintain partnerships with the pharmaceutical team.
- Liaise with healthcare providers, pharmacies, and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery, and resolve issues as they arise.
- Clear communication to the manager, team, and client regarding patient case management.
- Participate in the training process of new nurse case managers, including shadowing and call monitoring.
- Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
- Provide feedback regarding current protocols, databases, processes, inter-departmental relationships.
- Report all adverse events to the assigned units/departments.
- Bilingualism (French and English) required.
- A Bachelor's degree or Registered Nurse (RN), Registered Practical Nurse (RPN), Licensed Practical Nurse (LPN) diploma, advanced degree, or specific practice management experience preferred, with five (5) years of nursing experience.
- Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
- The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
- Competitive total rewards package, including base salary, bonus programs, RRSP matching, employee share purchase plan, and flexible benefits program.
- Parental leave top-up, 24/7 employee assistance program, and virtual healthcare.
- Tuition reimbursement and employee referral programs.
- Growth opportunities for career advancement.
- Learning programs, leadership training, and mentorship programs to further your professional development.
- Ability to make an impact in creating healthier futures.
- We value diversity, equity, and inclusion to foster a culture of belonging.
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