Banking Center Relationship Banker 2: A Meaningful Career Opportunity

2 months ago

Vancouver, British Columbia, Canada Webster Bank Full time
About Webster Bank

Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.

Job Summary

The Relationship Banker II role at Webster Bank provides services for Banking Center customers and assists the team in achieving sales, service, and operation goals. This role will process customer-related financial transactions, use excellent communication and active listening skills to learn about customers' financial needs, and establish trust to optimize sales opportunities.

Key Responsibilities
  • Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
  • Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
  • Perform routine teller transactions, such as deposits, withdrawals, check cash, loan payments, and other transactions as needed.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
  • Expected to achieve/exceed both individual and team goals in sales, service, and operations.
  • Maintain compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
  • Assist with supervision of banking center colleagues, offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
Requirements
  • High school diploma/GED required; Associate's or Bachelor's degree preferred.
  • 2-4 years customer sales/service experience with 1-2 years supervisory preferred. Demonstrated success in leading, coaching, and motivating.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
  • Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.

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