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Legal & Collections Coordinator - Income Producing Properties

2 months ago

Burlington, Ontario, Canada Accoravillage Full time
About the Position

This newly created role reports to the Team Lead, Legal and Collection. Primary responsibilities include assisting the Team Lead with the monthly legal process relating to the Residential Tenancies Act. The Role also supports the Lease Administration Team on an as-needed basis and under the direction of the Manager of Administration, Income Producing Properties.

The Role will evolve in line with Accoravillage's high-growth long-term strategy. We need someone flexible and responsive to a high-growth culture, with the ability to build relationships in a proactive and engaging environment.

Key Functions and Responsibilities
  • Support the Legal and Collection Administrator
    • Gather documentation for L1 (Application to evict a tenant for non-payment of rent)
    • Prepare and file N5's (Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding) on a timely basis
    • Manage the N8 (Notice to End your Tenancy at End of Term) process as per the Residential Tenancies Act
    • Prepare N4's (Notice to End your Tenancy Early for Non-Payment of Rent) monthly when assistance is needed
  • Provide Monthly Reporting
    • Provide monthly past collection files to third-party collection company, including updating internal spreadsheet and monthly reporting to Executive Team
  • Monitor Designated Emails
    • Monitor designated emails on a timely basis, such as Resident Insurance, PM Temp, and Inquiries
    • Resident Insurance – Update resident profiles and provide monthly reports
  • Document City Orders
    • Document City Orders by property/Regional Manager
  • Assist in Preparation of Resident Documents
    • Assist in the preparation of Above Guideline Worksheets for respective residents, and process Resident Letters once AGI Order has been approved
  • Develop Resident Forms
    • Assist in developing Resident Forms (fillable) and support site staff with their usage
  • Process N9 Notices
    • Process N9 notices (Tenant's Notice to End the Tenancy), including confirmation letters
  • Support Portfolio Administrators
    • Assist Portfolio Administrators during heavy workload cycles to meet deadlines
  • Manage Resident Manager's Teams Folder
    • Manage the Resident Manager's Teams Folder with Policies & Procedures, Pictures, current updates and related information for their reference
  • Other Tasks
    • Other tasks as required to support and enhance the needs of the Department
Required Business Skills
  • Excellent Communication Skills
    • Excellent communication skills (verbal and written)
  • Strong Collaboration and Customer Service
    • Strong collaboration and customer service
  • Approachable and Supportive
    • Approachable and supportive of internal and external customers
  • Excellent Organization and Problem-Solving Skills
    • Excellent organization, prioritizing and problem-solving skills
  • Ability to Multi-Task
    • Ability to multi-task and focus to meet deadlines
Education and Experience
  • Proficiency in Microsoft Office
    • Proficiency in Excel, Word, and PowerPoint
  • Preferred Knowledge of Property Management Software
    • Preferred knowledge of Yardi Software
  • Preferred Experience in Property Management
    • Preferred experience in property management or similar role