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Client Service Representative

2 months ago

Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly motivated and customer-focused Client Advisor to join our team at Royal Bank of Canada. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional service and support to meet their everyday banking needs.

Key Responsibilities
  • Proactively greet and engage clients upon entry, ensuring a warm and welcoming experience
  • Actively listen to clients' needs and concerns, taking ownership of resolving issues at first point of contact
  • Assist clients with their banking needs, using RBC's systems and digital platforms to provide efficient and effective service
  • Engage in discovery conversations to understand clients' needs and provide personalized advice and solutions
  • Contribute to a culture of collective team success by identifying opportunities to provide warm introductions to RBC Partners
  • Champion digital enablement by educating clients on self-service options and leading with advice
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Requirements
  • A passion for delivering exceptional client experiences
  • Curiosity, emotional intelligence, and empathetic communication skills
  • Digital literacy across a range of devices
  • Personal flexibility to work flexible hours
  • A self-motivated eagerness to learn and determination to succeed
  • Fluency in second language Cantonese and Mandarin
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits
  • A world-class training program in financial services
  • Excellent career development opportunities and access to a variety of job roles across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • A dynamic, collaborative, and progressive work environment
Job Skills

Adaptability, Client Centricity, Communication, Curiosity

Additional Job Details

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried