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Customer Service Representative

1 month ago

Richmond Hill, Ontario, Canada Randstad Canada Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with other departments to ensure seamless customer experiences.

Key Responsibilities:
  • Provide exceptional customer service with a high level of enthusiasm and positivity.
  • Address customer inquiries, issues, and complaints with a proactive and solution-oriented approach.
  • Create lasting relationships with customers by delivering personalized support and understanding their needs.
  • Maintain up-to-date knowledge of our products, services, and company policies to provide accurate information.
  • Work closely with other team members and departments to ensure a seamless customer experience.
Requirements:
  • 1+ years of customer service experience.
  • Excellent verbal and written communication in English is mandatory.
  • Bilingualism is an asset.
  • Excellent empathy and willingness to go the extra mile.
  • Ability to handle difficult calls.
About Randstad Canada:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you are passionate about delivering exceptional customer service and have a strong desire to grow with a leading company, we encourage you to apply for this exciting opportunity.