Medical Registration Associate

4 weeks ago


Surrey, British Columbia, Canada Good Samaritan Medical Ctr campus Full time

Overview

As the initial point of contact for patients, you play a crucial role in creating a welcoming and supportive environment. Your presence is essential in ensuring a positive experience for those seeking care.

At Good Samaritan Medical Center, we are dedicated to enhancing the lives of our patients. We are looking for compassionate and skilled individuals to assist patients throughout their healthcare journey. In the role of a Patient Access Representative, you will leverage your excellent communication and interpersonal abilities to gather insurance details and other necessary information from patients. You will guide patients and their families in understanding their financial obligations, process co-payments, and secure essential legal documentation to comply with state and federal regulations. Your proficiency in maintaining precise medical and financial records will be invaluable to both patients and healthcare professionals.

Good Samaritan Medical Center is recognized for its commitment to innovation and quality care. Our facility is equipped with state-of-the-art technology and is designed to provide a comfortable and healing environment. We take pride in our specialized services, including advanced surgical procedures, comprehensive cancer care, and pediatric services, all delivered by a team of dedicated professionals.

Responsibilities

The Patient Access Representative serves as the primary non-clinical liaison for all patient visits within the hospital. Key responsibilities include:

  • Welcoming, registering, and admitting patients based on service line requirements.
  • Collecting demographic information, identifying medical providers involved in patient care, and verifying insurance benefits.
  • Assisting patients and families in determining active insurance coverage and providing information on financial resources.
  • Offering self-pay options and applicable discounts.
  • Collecting co-payments, co-insurances, and other payments as necessary.
  • Collaborating with various Revenue Cycle departments to ensure accurate medical and financial records.
  • Gathering and submitting required legal documentation to adhere to compliance regulations.

Qualifications

Education:

A high school diploma or equivalent is required. Preference will be given to candidates with at least two years of college education, particularly those who have completed coursework in Health Records.

Experience:

Candidates should have a minimum of one year of experience in healthcare or relevant education in areas such as Patient Access or Medical Records. Customer service experience of at least six months is also required. Previous experience in registration and third-party payor systems is preferred, along with a basic understanding of health plan structures.

Skills:

  • Strong written and verbal communication abilities.
  • Critical thinking and problem-solving skills.
  • Capacity to work independently while adhering to established guidelines.
  • Excellent interpersonal skills that foster teamwork and cooperation.
  • Ability to manage job pressures and prioritize tasks effectively.
  • Proficiency in multitasking.
  • Exceptional public relations skills and the ability to communicate in a calm and professional manner.
  • Capability to handle stressful situations with composure.
  • Adaptability to changing circumstances.
  • Proficient keyboard skills and familiarity with electronic systems relevant to job functions.
  • Knowledge of medical terminology and billing/collection processes.

LEGACY'S VALUES IN ACTION:

Adherence to the principles outlined in Legacy's Values in Action is expected.

We are an Equal Opportunity Employer/Vet/Disabled.

Pay Range

USD $30.66 /Hr.

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